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Problems Logging In?

Old 11-11-2009, 06:07 AM
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Default Problems Logging In?

Just got word that some users are having issues logging in, getting the invalid username or password error.

I was able to login using Internet Explorer 7 & Firefox 3.5.5 under Windows, but failed when using Firefox 3.5.5 under OS X. If anyone else is having issues, tell a friend to post or use the Contact Us link with what browser/OS you're using so I can try an isolate the problem.

EDIT: I need more information than just “I can't login” to try and isolate the problem as I've exhausted all my resources i.e. I can login on all my computers with several different browsers.
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Old 11-11-2009, 06:22 AM
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Default Re: Problems Logging In?

Originally Posted by eng View Post
but failed when using Firefox 3.5.5 under OS X
Scratch that. After starting Firefox in Safe Mode I was able to login just fine. Restarted Firefox normally and again was able to login.

I'm completely stumped
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Old 11-11-2009, 06:36 AM
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Default Re: Problems Logging In?

Here's how to start Firefox in Safe Mode if any of you having login issues would like to see if that fixes it.

http://support.mozilla.com/en-US/kb/Safe+Mode
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Old 11-11-2009, 07:29 AM
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Default Re: Problems Logging In?

I was just now able to get back in. With Firefox, I had to reset my password, close, and reopen the browser to login. When I logout, it won't let me back in until I reset my password again.

I still can't login in any way using Google Chrome.
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Old 11-11-2009, 07:39 AM
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Default Re: Problems Logging In?

Originally Posted by S14KAT View Post
I still can't login in any way using Google Chrome.
Have you already tried clearing the cookies in Chrome?
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Old 11-11-2009, 07:41 AM
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Default Re: Problems Logging In?

Just tried and still no luck with Chrome for me.
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Old 11-11-2009, 07:44 AM
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Default Re: Problems Logging In?

I'm on IE8... this morning it kept telling me my username/password was invalid. So I tired the password lookup to see if someone had somehow changed it. The captcha program wouldn't accept any of my entries. It kept saying invalid entry over and over. I cleared cookies and opened a new browser. Same issue w/ logging in, but the password lookup worked.

I had to wait 15 minutes b/c I exhausted my login attempts... used the password reset and now it's working.
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Old 11-11-2009, 07:49 AM
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Default Re: Problems Logging In?

Originally Posted by S14KAT View Post
Just tried and still no luck with Chrome for me.
I just logged in fine using a freshly installed (never used it before) Chrome 3.0.195.32 under Windows XP.

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Old 11-11-2009, 08:39 AM
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Default Re: Problems Logging In?

i wasn't able to log in all morning. just now tried again and finally on. i use firefox if that helps.
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Old 11-11-2009, 08:41 AM
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Default Re: Problems Logging In?

Did you change anything to make it work or did it just suddenly start working?
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