TIER 2

Description

A growing web services company is seeking a highly motivated and experienced technical support representative for our Virginia Beach office.

Our technical support reps are our company's personal representatives to our clients. The right candidate will always have a strong desire to help and will take the extra time to do so.

Experience
- 2+ years in IT, Technical Support, Customer Service, or related experience is desired.
- Internet technologies including FTP, POP/SMTP, Linux file systems, SSH, and DNS.
- H.S. Diploma is required and some college work preferred.

Skills
- Knowledge of web hosting including Cpanel, Web Host Manager (WHM), Apache, DNS, PHP, MySQL, Perl, or other hosting technologies are highly desirable.
- Experience in the above will receive prompt consideration.

Compensation
- Compensation is in accordance with experience and commitment. The range is $12 to $14 per hour for a Tier II Support Representative. Bonuses based on performance are also available.
- Health and Dental Plans available after 90 days

Tasks
- Provides highest quality customer service and support at all times.
- Performs immediate analysis of customer problems and directs the implementation of corrective action to restore function and avoid recurrence.
- Act as a point of reference for technical escalations, working independently or with a team.
- Maintains accountability and ownership of incident until resolved.
- Works under general supervision. Follows established procedures. Work is reviewed for soundness of technical judgment and overall efficiency.

Please send resumes to
vbt2-july-2007@inmotionhosting.com

To learn more about us please visit:
www.InMotionHosting.com

Requirements
- Excellent communication skills and a strong desire to help
- Previous related experience or equivalent education/training
- Experience hosting or website maintenance
- A friendly, positive, and polite attitude
- Motivation to advance
- MUST BE OPEN TO WORK ANY SHIFT AFTER PAID TRAINING (day, night, weekend)



If anyone has any questions please ask me first and I will be more than happy to help you make sure you will 'FIT' with what we are looking for.

If you decide to apply let them know Chuck sent you.