In order to continue with the investigation of your claim, we must request documentation to support your claim that the item is significantly not as described. Please obtain a document (such as an estimate or invoice) from an unbiased third-party, such as a dealer; repair shop, appraiser, or another individual or organization that is qualified in the area of the item in question (other than yourself), which clearly explains how the item received significantly differs from the item advertised. Please do not proceed with any repairs or alterations to the item, as doing so will limit PayPal's ability to successfully resolve your claim, and may result in the cancellation of your dispute. If possible, the document should include a serial number and description of the item, and the dollar amount required to complete the repairs necessary to correct the damage. This document must be on letterhead that includes the name, address, and phone number of the individual, business, or organization so that PayPal may contact them if necessary.

The documents should be faxed to PayPal at (402) 537-5760 (please note this is a United States phone number, if you are faxing from outside the United States, you will generally need to dial 00 1 before the number). Please include a cover sheet with your fax that includes the email address registered on your PayPal account and the ID number of your claim so we may attach the document to your claim as quickly as possible.

We must receive your fax within ten days from the date of this message in order to proceed with the investigation of your claim. If we do not receive your fax within ten days, your claim will be cancelled. Unfortunately, we are unable to grant extensions to this time period. Please note that PayPal is unable to reimburse you for any costs or fees that may be incurred in obtaining the requested documents. Any documents you provide may also be supplied to the seller in your dispute.

Thank you for your cooperation and patience. We apologize for any inconvenience this request may cause. Please do not misconstrue PayPal's request as suspicion that your claim is not valid. As we are an internet-based business, we do not have the opportunity to review the relevant items and evidence in question. Therefore, we must rely on the documents described in our request to continue with the investigation of your claim.

Sincerely,
Fred
Protection Services Department
PayPal, an eBay Company