Victory Nissan RICHMOND SHORTPUMP

[AznXstazy]

hey guys, i do NOT recommend those guys up there at vitory nissan in richmond in shortpump. we just bought a brand new car from them a 07 altima. we signed contracts and everything and we drove it home. a week later they call back and told us we need to make another year of payments on the car... ya... n they threaten us that if we do not sign a new contract for a another year + increase interest then they will take the car back. this is a 2nd time i had problems with these guys. first time wasnt as bad. but i think think the guy who sold us the car made a mistake and didnt put on the shipping and handling charges on the car. we didnt see that price. so his boss probably got on his ass to pay it back, but making us pay for it. so ya they're pretty much telling us to pay for another year or they will take back the car. this not how you do business. im not saying everyone up there is bad, but the guys im dealing with are bitchs... no lie. finance manager and the person who sold us the car Anthony. DO NOT BUY ANY CARS OR DO BUSINESS WITH THEM!

[cbucgo]

my dad works at victory and he's just about the nicest guy you'll ever meet and is very helpful. you ran into a classic problem with a new car dealer. a newbie that doesn't know how to do his job. sucks for you. once you've signed a contract, that's that. they cannot take the car back. don't give in to them, it's their mistake.

[Some_Day]

They are a terrible dealership. The GM there is only concerned with fattening his wallet and could care less about anything else. They can't make you pay more, or take the car back. I'm sure by now the bank has received all the paperwork for the car as well. Good luck in trying to straighten shit out with them, it'll be a bitch.

[AznXstazy]

ya, im not saying everyone who works there is a dick or a ass, but the 2 guys my dads been dealing with are. they said they wont let my dad speak to the general manager because he turned over the case over to him... so ya. going to go in tomorrow to give them back the car. because of gay fine print in the contracts. we're going to try to purse them with law, but not sure how far this will go. thanks guys for the advice.

[GripSpec]

I had a sales manager get in my face when I was looking at a used car that I was considering buying. I had a salesman get the key, I took a look at it, looked like crap (nothing cleaned very well, lots of loose interior trim pieces, etc). I then thanked him for his time and began to leave. A sales manager then came out ( guess seeing that the deal was falling through) and pressured me as to why I didn't want the car. I told him, he wouldn't take no for an answer. I ended up just walking away after him trying to argue with me for 5 minutes.

I work at another local Nissan dealer and we have many Victory cars that come for service because of bad experiences at Victory

[growley]

once you've signed a contract, that's that. they cannot take the car back. don't give in to them, it's their mistake.


Exactly my thoughts. A contract is supposed to be a binding legal agreement.

[cbucgo]

Man that sucks you had such a bad experience. But I'll tell you, that's how the new car dealers work. Everyone is out for themselves. Salespersons, Managers, General Managers. I'd never go back to another new car dealer. But I tell you, take that car back and come see me. lol. Good luck man.
www.autosbychoice.com

[Woodrow]

To the original Poster...I want you to go ask the Manager how he could ask a customer to pay more money on a finalized and signed deal, when he slipped up reviewing the deal and signed it? Yes before that deal gets through, the Sales Manager signs it. Once that happens, it's done and he approved it.

[Woodrow]

I work at another local Nissan dealer and we have many Victory cars that come for service because of bad experiences at Victory

Werd! The Kia stories from customer that came from Victory(which lost the Kia franchise from Kia) are nightmares.

[MIKE DEGUZMAN]

call victory of east tennessee and ask for jeff cappo.

thank me later.

[Some_Day]

^ ah the head honcho for the Victory chain... hopefully he will do/say something about it.

[turbofordummies]

my friend bought a truck from there and a week later it blew up and nissan refused to fix it, assholes

yo pete why'd u buy a nissan?

[HKS]

dude i was walking on the side of the street and the GM from victory jumped outta his car and put a gun to my head and told me to buy a nissan 350z

[turbofordummies]

so what'd u do?

[HKS]

i bought a broke down 93 white 240 he had in the back for 150 and threw an sr20 in it

[SBZRO]

I honestly don't think I would recommend any of the Victory Nissan dealerships in the area (at least service wise). Midlothian was the place to go when they first opened up. Their service department was on point with everything and was the friendliest bunch of people I've met.

Then they got rid of a lot of people and replaced them with guys who didn't care about the customer, just about their paychecks and when they go on break yet.

I had my Spec V there for 5 days because it would cut off for no reason and they couldnt find a problem and they called me one day to come and give them money to put gas in it, even though i left them with a half a tank. It was so bad I got rid of it. Same with my did and his 06 Maxima two years ago.

[MABAGAL]

the best victory nissan is here at chesapeake.

[s13ispimp]

Im not a fan of chesapeake due to not calling to update information about my car and when it would be ready. This was a few months back but I was told it would be done on a friday, then it turned into saturday, then monday and I finally got to pick it up on tuesday. Thankfully, the manager stepped up and payed for 2 days of my rental car. But yea, I wasn't enthusiastic about the work done there.

[va240]

I bought a '04 Nissan Frontier used (less than a year old with 9k miles) at Victory Nissan. Agreed to paying $500 extra to have it be a certified used car and the sales/finance guy just added $500 to the sale price and never completed any paperwork for the certification process.

I asked about it and 'we're working on it, don't worry'. I called Victory and called Nissan Corp. and they said "they have no records or proof that I paid to have the truck certified. That sales/finance person is no longer with us".

I'm pissed.

[buzzbak]

To all who read this thread I suggest the following. Perhaps it does good to vent but it doesn't get you anywhere if you want to further your cause. I suggest you use the web to do research as to who to contact and write a letter to each person that you think can help you. Starting with the General Manager and copying investors or owners of a company with which you have a complaint, otherwise you are spitting in the wind. Keep records of your correspondence and if you can't write a letter that makes sense without dude or swear words in it, get someone to help you. Most business people, even if you think everyone in the car business is dishonest, want to maintain a good reputation and will work with you if you can keep emotion and confrontation out of it.

[Woodrow]

You bring up a good point. However, maybe the OP wanted to spread the word about their dealings with that dealership to help others from getting in the same or similar predicament. That's what I got from this thread being the section of this site it is in.

[sohc_mshue]

i bought a broke down 93 white 240 he had in the back for 150 and threw an sr20 in it
Young Jeezy fo sho